Fresh Roses From Ecuador Directly From The Farm
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TERMS OF USE

MR-ROSES.COM welcomes you to our web site www.mr-roses.com for you to learn about our company and to provide you a method of learning and ordering MR Roses Farm fresh-cut roses as well as to access information and gift ideas.  

You must be 18 years old or older to be able to
purchase rose products from this web site.

BY ACCESSING ANY AREAS OF THIS WEB SITE (WWW.MR-ROSES.COM)
YOU AGREE TO BE LEGALLY BOUND, AND TO ABIDE BY THESE TERMS OF USE.

By using this web site you understand and agree to these Terms Of Use and to follow these Terms Of Use and all applicable laws and regulations governing this web site.   We reserve the right to change these Terms at any time, effective immediately upon posting on this web site.

This web site is owned and operated by MR Roses Flower Co.   All materials appearing on this web site, text, designs, graphics, logo, and images are the sole property of MR Roses Flower Co and may not be used, re-purposed, re-distributed in any way or form without the written permission of MR Roses Flower Co.

We try to provide the most accurate information available; however, we can not guarantee that our web site or our services will be error-free.   We will make every effort in our power to provide the best service possible, and to satisfactorily deliver your product on time.

All orders will be billed on the day we receive the order.   Advanced orders are welcome, but we will not commit to any price for more than a week in advance of any order.   We will notify you of any change in prices.

If for any reason we don't have a specific color available after the order has been placed; we will attempt to contact the sender as soon as possible; if we can not contact the sender, we reserve the right to substitute the color with one of a similar value; this is not a cause for refund or replacement.   This may happen due to high demand, or poor weather conditions; last minute changes may occur.   Please be aware that sometimes as a result of normal wear and tear of the transportation process,   rose buds may break off. MR Roses is not responsible to replace roses affected by the transportation process.

OWNERSHIP AND TRADEMARKS

MR-ROSES.COM is owned by MR Roses Flower Co.   All other trademarks, product names, and company names and logos appearing on this Web Site are the property of their respective owners.  

PROPRIETARY RIGHTS

You acknowledge that MR-ROSES.COM contains information, data, software, photographs, graphics, and other electronic material that are protected by copyrights, trademarks, or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereinafter developed.   All Content is copyrighted as a collective work under the U.S. copyright laws.   You may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the content, in whole or in part.  

Under no circumstances shall MR Roses Flower Co, or its Affiliates, or any of their respective officers, directors, employees, or agents, be liable for any loss or damage caused by your reliance on any content or other information obtained through the Web Site.   It is your responsibility to evaluate the information, opinion, advice, or other Content available through the Web Site.

TERMS OF USE FOR ROSE ORDERS

All orders will be billed on the day we deliver the boxes from the farm to the established cargo company in Quito - Ecuador (we get into an agreement with client to determine the cargo company to be used for shipment).   An invoice will be emailed the day we deliver the boxes of roses from the farm to the cargo company in Quito Ecuador.   Credit card will be charge that same day (day we deliver the boxes of roses from the farm to the cargo company in Quito - Ecuador) for the full amount stated on the invoice.

We will collect a "credit card authorization form" prior shipment of boxes, and we will use that number for payment.   We will charge the authorized credit card number the day we deliver the boxes to the cargo company in Quito - Ecuador.   If the credit card is declined, we will attempt to contact the buyer to get a different number; if we can not contact the buyer, no shipment will leave the farm.

If for any reason we don't have a specific color available after the order has been placed; we will attempt to contact the sender as soon as possible; if we can not contact the sender, we reserve the right to substitute the color with one of a similar value; this is not a cause for refund or replacement.   This may happen due to high demand, or poor weather conditions; last minute changes may occur.   Please be aware that sometimes as a result of normal wear and tear of the transportation process,   rose buds may break off. MR Roses is not responsible to replace roses affected by the transportation process.

Mr Roses Flower Co will not be responsible for: custom clearance delays, problems with the cargo / shipping companies used, or delays in flights.   All of our orders are sold FOB Quito; this means that we fulfill our obligations when we drop the boxes at the cargo / shipping company in Quito - Ecuador established with the client.

MR Roses Flower Co will not be responsible for FedEx delays, roses delivered to incorrect addresses supplied by the buyer, decrease of the quality of the product due to increased delivery time due to incorrect delivery addresses supplied by the buyer, decrease of the quality of the product due to improper handling by the recipient, delays in delivery due to extreme weather conditions (hurricanes, blizzards, earthquakes, tornadoes, etc.), electrical failures, natural disasters, or terrorism, if the box is damaged while shipped, or for lost or stolen boxes - no replacement will be given.

REFUNDS FOR ROSE ORDERS

The website is the property of Mr Roses. By linking, referencing, buying from, using or accessing the Mr Roses website, you agree to these Terms and Conditions, including agreeing to indemnify and hold Mr Roses harmless from all claims of any nature arising from your access and use of this website.

*YOU AGREE THAT YOUR ACCESS TO, AND USE OF, THE MR ROSES WEBSITE AND THE CONTENT THEREOF IS AT YOUR RISK. YOU AGREE, THAT UNDER NO CIRCUMSTANCES SHALL MR ROSES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES ARISING FROM LOSS OF BUSINESS. *There are some jurisdictions that do not allow for the exclusion of certain warranties or the limitation or exclusion of liability for consequential or incidental damages. Based on this conclusion, the liability of Mr Roses is limited to the greatest extent permitted by law.

If the product comes damaged for reasons other than shipping such as: petal, stem or foliage disease, please contact a Mr Roses representative with any claim by phone within 6 hours of receiving your order. You must include a digital photograph of the damage and send to sales@mr-roses.com within 24 hours of receipt of your order.   Roses are perishable goods, so NO EXCEPTIONS WILL BE MADE!   MR Roses Flower Co does not offer discounts if rose buds are damaged due to shipping. Any claims for shipping damage must be claimed through FedEX.

In the case where the number of roses received is less than what you ordered, please contact a MR Roses representative to place your claim no later than 24 hours after the product is received. MR Roses will issue a refund or credit for the value of the missing stems.

REFUNDS FOR ONE TIME ORDERS

If the product comes damaged for reasons other than shipping such as: petal, stem or foliage disease, please contact a Mr Roses representative with any claim by phone within 12 hours of receiving your order. You must include a digital photograph of the damage and send to sales@mr-roses.com within 24 hours of receipt of your order. Roses are perishable goods, so NO EXCEPTIONS WILL BE MADE! MR Roses Flower Co does not offer discounts if rose buds are damaged due to shipping. Any claims for shipping damage must be claimed through FedEX.

In the case where the number of roses received is less than what you ordered, please contact a MR Roses representative to place your claim no later than 24 hours after the product is received. MR Roses will issue a refund or credit for the value of the missing stems.