Fresh Roses From Ecuador Directly From The Farm
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REFUND AND CANCELLATION POLICY

REFUNDS

MR Roses Flower Co will not be responsible for custom clearance delays, FedEx delays, transportation delays due to mechanical issues or otherwise, roses delivered to incorrect addresses supplied by the buyer, decrease of the quality of the product due to increased delivery time due to incorrect delivery addresses supplied by the buyer, decreased of the quality of the product due to improper handling by the recipient, delays in delivery due to extreme weather conditions (hurricanes, blizzards, earthquakes, tornadoes, etc.), electrical failures, natural disasters, or terrorism, if the box is damaged while shipped, or for lost or stolen boxes - no replacement will be given.

If the product comes damaged for reasons other than shipping such as: petal, stem or foliage disease, please contact us immediately. Contact a MR Roses representative with any claim by phone within 6 hours of receiving your order. You must include a digital photograph of the damage and send to sales@mr-roses.com within 24 hours of receipt of your order. Roses are perishable goods, so NO EXCEPTIONS WILL BE MADE!   MR Roses Flower Co does not offer discounts if rose buds are damaged due to shipping. Any claims for shipping damage must be claimed through FedEX.

We reserve the right to ask the buyer if they read and followed the rose care instructions included. Someone should be present to receive the product when it arrives, open the box immediately and carefully follow the included care instructions (Never use home refrigerators or freezers).

In the case where the number of roses received is less than what you ordered, please contact a MR Roses representative to place your claim no later than 24 hours after the product is received. MR Roses will issue a refund for the value of the missing stems.

CANCELLATIONS

We do accept cancellations of orders 10 days prior to your requested delivery date. A $20.00 cancellation processing fee will be charged to your account. We will not accept cancellations of less than 10 days.

We do not accept cancellations of orders if you have placed your order SEVEN (7) days before the requested delivery date (within the minimum timeframe required to place an order); you will be charged for the full amount stated on the invoice.